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Support

Get help with Yawa: Weather & Radar — report a bug, manage a subscription, or request account and data deletion.

Yawa is made by one person. Write to info@dario-digregorio.de and you will usually get an answer within a few working days.

Delete your Yawa account and data

To request deletion of your Yawa: Weather & Radar account and associated data, email info@dario-digregorio.de with the subject Yawa account and data deletion. You can also request deletion of particular data, such as usage statistics, without deleting your account.

If you can still open the app, include the account identifier shown in Settings → Account. If you cannot access the app or find the identifier, email anyway and mention the email address or sign-in method you used. You do not need to reinstall Yawa to make a request; I will help identify the relevant records and verify the request.

The request covers your account and sign-in details, subscription records and usage statistics associated with your account in Yawa's services, including records held by its service providers. Billing, tax or security records may need to be retained where legally required; the reply will explain any such records and their retention. See the Privacy Notice for details.

Deletion does not clear places, settings or caches stored on your device; remove the app to clear those. Deleting your account does not cancel a subscription. To stop future renewal charges, cancel it separately in your App Store or Google Play account settings. Apple and Google handle their own account and purchase records under their privacy policies.

Reporting a problem

The more of this you can include, the faster it gets fixed:

  • The version number from Settings → About in the app
  • Your device and its operating system version
  • What you did, what you expected, and what happened instead
  • A screenshot, if the problem is something you can see
  • For a wrong forecast: the place, the time, and which weather source is selected in Settings

Asking for a feature

Feature requests are welcome at the same address. What is already planned or recently shipped is listed on the What's New page.

Subscriptions

  • Cancelling or changing a subscription happens in your App Store or Google Play account settings, not in the app.
  • Refunds are issued by Apple and Google, not by Yawa — use the store's own refund request.
  • Pro missing after reinstalling or changing device? Use Restore purchases in Settings → Account. If it was bought under a different store account, it has to be restored from that account; signing in to Yawa with Apple or Google carries Pro across devices.
  • If Pro still does not appear, send the identifier from Settings → Account along with your question.

Privacy and data

How Yawa handles data, and how to switch usage statistics off or have data deleted, is described in the Privacy Notice.

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